Privacy Policy

1. About This Policy

This Privacy Policy describes how Heritage Hollister Tree Service ("we," "us," or "our"), operating at treeservicehollister.com, collects, uses, and protects information you provide when you visit our website or contact us. We take your privacy seriously and will never sell your personal information to third parties.

2. Information We Collect

We may collect the following types of information:

• Contact information - your name, phone number, email address, and service address when you fill out a contact form or call us.
• Project details - information about your property and the tree services you are requesting, which you provide voluntarily.
• Usage data - pages you visit, how long you stay, and how you navigate our site, collected automatically via analytics tools.
• Device and browser data - your IP address, browser type, device type, and operating system, collected automatically when you visit our site.
• Cookies - small text files stored on your device that help us understand site traffic and improve your experience.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule free estimates.
• Provide the tree services you have requested.
• Send you information related to your service request or upcoming appointment.
• Improve our website based on how visitors use it.
• Comply with legal obligations when required.

We do not use your information for unsolicited marketing. We will not contact you for purposes unrelated to your service request without your permission.

4. Cookies and Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics) to understand how visitors find and use our site. These tools may collect anonymized data about your browsing behavior. You can disable cookies in your browser settings at any time. Disabling cookies will not prevent you from using our website, but some features may not function as intended.

5. Third-Party Services

We use third-party tools to operate our website and contact form, including form processing services and analytics providers. These services may receive limited information necessary to function - for example, your form submission data is processed by our form provider. We choose services that handle data responsibly, but we encourage you to review their own privacy policies if you have concerns.

6. How We Protect Your Information

We use reasonable technical and organizational measures to protect the personal information you share with us. Our website uses HTTPS encryption for data in transit. We limit access to your information to staff members who need it to respond to your inquiry or provide your service. No method of transmission over the internet is completely secure, but we take our responsibility to protect your data seriously.

7. Data Retention

We retain contact and project information for as long as is necessary to provide our services and fulfill any legal or accounting obligations. If you would like us to delete your information, you can contact us and we will respond within a reasonable time.

8. Your Rights

You have the right to:

• Ask what personal information we hold about you.
• Request a copy of your information.
• Ask us to correct inaccurate information.
• Ask us to delete your information, subject to any legal obligations we have to retain it.
• Opt out of any future marketing communications.

To exercise any of these rights, contact us at hi@treeservicehollister.com.

9. Children

Our website is not directed at children under 13. We do not knowingly collect personal information from anyone under 13 years of age. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted means you accept the updated policy.

11. Contact Us About Privacy

If you have questions or concerns about this Privacy Policy, please contact us: